Last modified: September 5, 2024
Matrix Global LLC (“Company” or “we” or “us”), a Cook Islands company, respects your privacy and is committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the Company’s website DallasWire.com (collectively “Website“) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to the information we collect:
It does not apply to information collected by:
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
The Children’s Online Privacy Protection Act of 1998 and its rules (collectively, “COPPA“) require us to inform parents and legal guardians (as used in this section, “parents“) about our practices for collecting, using, and disclosing personal information from children under the age of 13 (“children“). It also requires us to obtain verifiable consent from a child’s parent for certain collection, use, and disclosure of the child’s personal information.
This section notifies parents of:
This section only applies to children under the age of 13 and supplements the other provisions of this privacy policy. Only the other provisions of this privacy policy applies to teens and adults.
Children can access many parts of the Website and its content and use many of its features without providing us with personal information. However, some content and features are available only to registered users or require us to collect certain information, including personal information, from them. In addition, we use certain technologies, such as cookies, to automatically collect information from our users (including children) when they visit or use the Website.
We only collect as much information about a child as is reasonably necessary for the child to participate in an activity, and we do not condition his or her participation on the disclosure of more personal information than is reasonably necessary.
We use technology to automatically collect information from our users, including children when they access and navigate through the Website and use certain of its features. The information we collect through these technologies may include:
We may combine non-personal information we collect through these technologies with personal information about you or your child that we collect online.
For information about our automatic information collection practices, including how you can opt out of certain information collection, see the “Automatic Information Collection and Tracking” and “Choices About How We Use and Disclose Your Information” sections of this policy.
We use the personal information we collect from your child to:
We use the information we collect automatically through technology (see Automatic Information Collection and Tracking) and other non-personal information we collect to improve our Website and to deliver a better and more personalized experience by enabling us to:
We do not share, sell, rent, or transfer children’s personal information other than as described in this section.
We may disclose aggregated information about many of our users, as well as information that does not identify any individual or device. In addition, we may disclose children’s personal information:
In addition, if Matrix Global LLC is involved in a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding or event, we may transfer the personal information we have collected or maintain to the buyer or other successor.
California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your State Privacy Rights for more information.
We may collect and use the following personal information that identifies, relates to, describes, is reasonable capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:
Categories of Personal Information
Specific Types of Personal Information Collected
Identifiers (e.g., name, postal address, email address, telephone number, and date of birth or other similar identifiers)
Name, e-mail, telephone number, and country of residence.
Information that identifies relates to, describes, or is capable of being associated with a particular individual, including, but not limited to, his or her name, signature, physical characteristics or description, address, and telephone number.
Not applicable.
Characteristics of protected classifications under California or federal law.
Not applicable.
Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)
Not applicable.
Biometric information
Not applicable.
Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement)
Internet protocol (IP).
Geolocation data
Not applicable.
Audio, electronic, visual, thermal, olfactory, or similar information
Not applicable.
Professional or employment-related information
Not applicable.
Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA)
Not applicable.
Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
Not applicable.
We collect most of this personal information directly from you—in person, by telephone, text or email and/or via our Website. However, we may also collect information:
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Click here for information on how you can opt out of behavioral tracking on this Website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.
The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
The technologies we use for this automatic data collection may include:
Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.
We use information that we collect about you or that you provide to us, including any personal information:
We may also use your information to contact you about our own and third-party goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data or adjust your user preferences. For more information, see Choices About How We Use and Disclose Your Information.
We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
The table below explains what we use (process) your personal information for and our reasons for doing so:
What we use your personal information for
Our reasons
To provide products and/or services to you
For the performance of our contract with you or to take steps at your request before entering into a contract
To prevent and detect fraud against you or Matrix Global LLC
For our legitimate interests or those of a third party, i.e. to minimize fraud that could be damaging for us and for you
Ensuring business policies are adhered to, e.g. policies covering security and internet use
For our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you
Operational reasons, such as improving efficiency, training and quality control
For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price
Ensuring the confidentiality of commercially sensitive information
For our legitimate interests or those of a third party, i.e. to protect trade secrets and other commercially valuable information
To comply with our legal and regulatory obligations
Statistical analysis to help us manage our business
For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price
Preventing unauthorized access and modifications to systems
For our legitimate interests or those of a third party, i.e. to prevent and detect criminal activity that could be damaging for us and for you
To comply with our legal and regulatory obligations
Updating and enhancing customer records
For the performance of our contract with you or to take steps at your request before entering into a contract
To comply with our legal and regulatory obligations
For our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about existing orders and new products
Statutory returns
To comply with our legal and regulatory obligations
Ensuring safe working practices, staff administration and assessments
To comply with our legal and regulatory obligations
For our legitimate interests or those of a third party, e.g. to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you
Marketing our services and those of selected third parties to:
For our legitimate interests or those of a third party, i.e. to promote our business to existing and former customers
External audits and quality checks, e.g. for ISO or Investors in People accreditation and the audit of our accounts
For our legitimate interests or a those of a third party, i.e. to maintain our accreditations so we can demonstrate we operate at the highest standards
To comply with our legal and regulatory obligations
We may disclose aggregated information about our users and information that does not identify any individual without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy:
We may also disclose your personal information:
In the preceding 12 months, we have sold to one or more third parties the following categories of personal information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:
In the preceding 12 months, we have disclosed for a business purpose to one or more third parties the following categories of personal information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:
We will keep your personal information while you have an account with us or while we are providing products and/or services to you. Thereafter, we will keep your personal information for as long as is necessary:
We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.
Region-specific privacy terms
This section pertains to individuals located in Brazil, in accordance with the “Lei Geral de Proteção de Dados” (LGPD).
This section pertains to individuals located in Brazil, in accordance with the “Lei Geral de Proteção de Dados” (LGPD).
Legal Basis: For residents of Brazil, we collect and process information only when we have legal grounds to do so under applicable laws. Details about the legal grounds we rely on when handling your Personal Information under LGPD are outlined in the “Information Use” section of our Privacy Policy.
Your Privacy Rights in Brazil: We assure you that exercising your rights will not result in discrimination. If you are a resident of Brazil, you have additional rights beyond those outlined in the “Your Rights” section of our Privacy Policy. These include the right to anonymization and access to information from public and private entities with whom we have shared your Personal Information.
The Personal Information Protection and Electronic Documents Act (PIPEDA) is a Canadian law established in April 2000 to regulate the collection of consumer personal information by private sector organizations.
PIPEDA aims to enhance the security and protection of consumers’ personal information in the context of e-commerce and online business transactions.
To comply with PIPEDA, organizations must adhere to 10 fair information principles, including:
These principles empower individuals by providing transparency about the collection, use, and disclosure of their information, ensuring accuracy, implementing safeguards, and granting access to personal data.
Under PIPEDA, organizations must obtain consent before collecting, using, or disclosing user information. Additionally, individuals must receive products or services regardless of their consent to data collection.
According to the Office of the Privacy Commissioner of Canada, organizations found in breach of PIPEDA requirements must promptly notify relevant authorities. Failure to report breaches may result in fines of up to $100,000 per violation if the organization knowingly violated the legislation.
PIPEDA also mandates the inclusion of specific disclosures within a Privacy Policy. Therefore, businesses operating in Canada must ensure compliance with PIPEDA’s requirements.
Matrix Global LLC operates in accordance with the Privacy Act 1988 (Cth), the primary privacy legislation governing private sector organizations. The Act establishes national standards for the collection, use, and disclosure of Personal Information. It also introduced the Australian Privacy Principles (APPs), effective 12 March 2014, outlining key obligations regarding personal data.
The APPs govern personal information collection, use, and disclosure, giving individuals the right to access and correct their data. Additionally, specific provisions address direct marketing (APP 7) and cross-border disclosure of personal information (APP 8). More details about the APPs can be found on the Australian Government website at www.oaic.gov.au.
Our privacy policy aligns with the Australian Privacy Act and the Australian Privacy Principles. Key aspects of the APPs include:
Personal Information, as defined under the Act, encompasses any information or opinion about an identified or reasonably identifiable individual, regardless of its truthfulness or form of recording. This includes customer contact details, billing information, and transaction history.
We strictly adhere to the Australian Privacy Principles for all personal information collected from our customers and any other individuals. Specifically:
We only collect personal information from individuals who have registered for our services, handling unsolicited information according to the APPs and our Privacy Policy.
Personal information is used solely for the purposes outlined in our Privacy Policy, and disclosure is limited to third-party vendors necessary for service provision.
Where feasible, we provide customers with access to their personal information, delete requested data, and retain it only as necessary for service provision.
Introduction
The Privacy Act (1993) of New Zealand governs the collection, storage, use, and disclosure of personal information. This policy outlines our commitment to protecting the privacy of individuals and complying with the provisions set forth in the Privacy Act.
Compliance with the Privacy Act
We are committed to complying with all provisions of the Privacy Act (1993) and will regularly review and update our privacy practices to ensure ongoing compliance.
By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your personal information in accordance with this privacy policy and the provisions of the Privacy Act (1993) of New Zealand.
To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), e.g.:
If you would like further information, please contact us.
Right to Access
The right to be provided with a copy of your personal information (the right of access)
Right to Rectification
The right to require us to correct any mistakes in your personal information
Right to be Forgotten
The right to require us to delete your personal information—in certain situations
Right to Restriction of Processing
The right to require us to restrict processing of your personal information—in certain circumstances, e.g. if you contest the accuracy of the data
Right to Data Portability
The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
Right to Object
The right to object:
Right Not to be Subject to Automated Individual Decision-Making
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you
You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to exercise free of charge:
Disclosure of Personal Information We Collect About You
You have the right to know:
Personal Information Sold or Used for a Business Purpose
In connection with any personal information we may sell or disclose to a third party for a business purpose, you have the right to know:
The categories of personal information about you that we sold and the categories of third parties to whom the personal information was sold; and
The categories of personal information that we disclosed about you for a business purpose.
You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt out of the sale or disclosure of your personal information. If you exercise your right to opt out of the sale or disclosure of your personal information, we will refrain from selling your personal information, unless you subsequently provide express authorization for the sale of your personal information. To opt out of the sale or disclosure of your personal information, visit our homepage and click on the Do Not Sell My Personal Information link here: https://dallaswire.com/do-not-sell-my-information/
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Protection Against Discrimination
You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:
Please note that we may charge a different price or rate or provide a different level or quality of goods and/or services to you, if that difference is reasonably related to the value provided to our business by your personal information.
We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We continually test our systems and are ISO 27001 certified, which means we follow top industry standards for information security. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website.
Residents of certain states in the United States of America, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah, may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.
You may send mail to Ora Fiduciary (Cook Islands) Limited Global House, Avarua, Rarotonga, Cook Islands to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our Terms of Use.
Residents of certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please mail us at Ora Fiduciary (Cook Islands) Limited Global House, Avarua, Rarotonga, Cook Islands.
Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:
Colorado, Connecticut, and Virginia also provide their state residents with rights to:
To exercise any of these rights, please send mail to Ora Fiduciary (Cook Islands) Limited Global House, Avarua, Rarotonga, Cook Islands. To appeal a decision regarding a consumer rights request, please send mail to Ora Fiduciary (Cook Islands) Limited Global House, Avarua, Rarotonga, Cook Islands
Nevada provides its residents with a limited right to opt out of certain personal information sales. Residents who wish to exercise this sale opt out rights may send mail to Ora Fiduciary (Cook Islands) Limited Global House, Avarua, Rarotonga, Cook Islands
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website, such as message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active, and deliverable email address for you and for periodically visiting our Website and this privacy policy to check for any changes.
If you would like to exercise any of your rights as described in this Privacy Policy, please:
Please note that you may only request a CCPA-related data access or portability disclosure twice within 12 months.
If you choose to contact us, you will need to provide us with:
We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or someone is authorized to act on such person’s behalf.
Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.
To file a complaint under New Zealand’s Privacy Act (1993), identify the specific violation, and then attempt informal resolution by contacting the organization involved. If informal resolution fails or is not feasible, prepare a formal complaint detailing the issue, including evidence, and submit it to the Office of the Privacy Commissioner (OPC) by mail. Be prepared to provide further information if needed during the OPC’s investigation. The OPC will work towards a resolution, which may involve mediation or formal determination by the Privacy Commissioner. If unsatisfied with the outcome, appeal options may exist through the Human Rights Review Tribunal. It’s essential to follow the OPC’s specific procedures and provide thorough documentation to support your complaint.
We hope that we resolve any query or concern you raise about our use of your information.
Filing a complaint under the European Economic Area (EEA), typically governed by the General Data Protection Regulation (GDPR), involves identifying a specific data protection violation and the relevant Data Protection Authority (DPA) within an EEA member state. Prepare a detailed complaint, including evidence, and submit it directly to the appropriate DPA, adhering to their submission guidelines. The DPA will investigate, potentially issuing warnings, fines, or corrective measures. Cooperate with the DPA and provide additional information as needed. Additionally, the GDPR grants the right to lodge a complaint with a supervisory authority in the EU or EEA state where you work, live, or where any alleged infringement occurred, ensuring adherence to the GDPR and relevant DPA procedures for effective resolution.
To file a complaint under Brazil’s Lei Geral de Proteção de Dados (LGPD) regarding a privacy policy on a website, first attempt informal resolution by contacting the data controller responsible. If unsuccessful or unsatisfied, prepare a formal complaint detailing the alleged LGPD violation, including evidence, and submit it to the National Data Protection Authority (ANPD) through their website or by mail. Ensure to follow ANPD’s specific procedures. The ANPD will review and potentially investigate the complaint, and you may need to provide further information during this process. Once resolved, the ANPD will inform you of the outcome, which could involve warnings, fines, or corrective measures against the data controller. It’s essential to adhere to the LGPD and ANPD guidelines and provide comprehensive documentation to support your complaint for an effective resolution.
To file a complaint under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), start by attempting an informal resolution with the organization involved; if unsuccessful or unsatisfactory, prepare a formal complaint detailing the alleged violation, including evidence, and submit it to the Office of the Privacy Commissioner of Canada (OPC) online, by mail, or email. Ensure to include all pertinent details and documentation. The OPC will review the complaint and may investigate further, requiring additional information if necessary. The OPC will inform you of the outcome upon resolution, which may involve mediation or formal determination by the Privacy Commissioner. Adherence to PIPEDA guidelines and providing comprehensive documentation are crucial for an effective complaint resolution process.
To file a complaint under Australian Privacy Laws and Principles, start by attempting an informal resolution with the organization involved. If informal resolution fails or is unsatisfactory, prepare a formal complaint detailing the alleged violation, including evidence, and mail it to the Office of the Australian Information Commissioner (OAIC). Ensure all pertinent details and documentation are included. The OAIC will review the complaint and may investigate further, requiring additional information if necessary. Upon resolution, which may involve mediation or formal determination by the Commissioner, the OAIC will inform you of the outcome. Adhering to Australian privacy laws and providing comprehensive documentation are essential for an effective complaint resolution.
To ask questions or comment about this privacy policy and our privacy practices, contact us at Ora Fiduciary (Cook Islands) Limited Global House, Avarua, Rarotonga, Cook Islands.